Customer Service

We are off to Canada at end of January for 2 months, to meet our new little granddaughter. Matthew and Cara will be looking after things during February but are not available in March;
therefore we will not be able to post any games after Friday 2nd March, until I get back on Monday 2nd April.

We do apologise for any inconvenience this may cause: but I'm sure you understand our need to meet our granddaughter and that family commitments come first.


3 and Up Games uses Australia Post for all deliveries. We will ship the games you order within 2 business days of confirmation of payment. All items are kept in stock but sometimes we do sell out and if your purchase is not available for shipping within 2 business days we will email you and let you know when it will be available.


Shipping costs are determined according to the total weight of your order. Weight of each item is shown at the checkout, the total postage is calculated after you complete your shipping information and prior to you filling in the payment information form.

Delivery within Australia:

Your online checkout offers delivery by Standard Parcel Post.
Goods will be posted within 2 business days of receipt of payment or clearance of cheques.
Actual delivery times vary according to distance and Australia Post services. Most will be delivered within 3 - 5 business days after posting: but Australia is a large country and for some places it will take longer.
If you want to use Express Post or Registered Mail please contact us for costs.


Local Delivery or Pick up may be possible if you live in Geelong or some parts of Melbourne. As we are an online store only, you will need to contact us first to confirm availability of this service.

Weight

 Cost

 up to 250gms

 $4.80

251 gms to 500gms

 $5.80

 over 500gms

 $9.80

Delivery Outside Australia:

Your games will be delivered by Australia Post using their Standard Air service.
These costs are calculated prior to completing payment information and after filling in shipping information for some countries. If your country is not on our list please contact us for details of postage costs and delivery times.


For USA deliveries there is now a AUD$9.00 security charge for all parcels over 500gms, please contact us before completing your order to see if this will be an added cost for you.

Orders from outside Australia are GST  exempt and this will be taken off the cost of your order at the checkout.
 Cheque or Bank Deposit payments need to be in Australian Dollars please.
This table provides a guide to delivery costs and times for orders outside Australia. Please contact us before ordering if you have any queries.
Standard Air Delivery - takes approximately 4 - 10 working days, contact us for more definite delivery times to your destination.  

 New Zealand up to 250gms $7.20AUD  increasing as weight increase to a maximum of $30.00AUD for orders over 1750gms.
 Asia/ Pacific up to 250gms $8.50AUD  increasing as weight increase to a maximum of $38.40AUD for orders over 1750gms.

Insurance is not included. Contact us for details if insurance is required.

3 and Up games is not liable for damage or loss whilst goods are in transit. Please do let us know if you have problems with deliveries.  


 




3 and Up Games is an Australian business based in Geelong, Victoria with a commitment to stock only high quality games at competitive prices. We select games that provide children and families with opportunities to share in fun activities while encouraging learning, creativity and imagination. Ideal gifts.
ABN: 56 874 12 359 Copyright 2005.

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